Crowne Plaza Sofia

Great pool are, clean and new rooms. Overall pretty satisfied with the hotel.

不錯，餐飲，服務都方便

很好，乾淨，寬敞

房間還不錯

We spent two wonderful weeks at the Crowne Plaza Sofia in May and couldn’t be happier with our experience. From the moment we arrived, the staff made us feel genuinely welcome and well cared for. The daily breakfast was plentiful with a great variety to suit all tastes, setting us up perfectly for each day. One of the real highlights was the spa facilities – clean, modern, and a fantastic way to unwind after exploring the city. Our room was modern, spacious and kept immaculate throughout our stay, thanks to the diligent housekeeping team. Special mention must go to the staff in the reception bar, who truly went above and beyond. Not only did they remember our drinks orders, but they also took the time to recommend local attractions and hidden gems, which made our trip all the more special. We’d especially like to thank Danial, one of the managers, whose warm, professional approach stood out throughout our stay. He was always visible, approachable, and genuinely committed to ensuring guests had a great experience. It’s clear he leads by example, and his presence added a personal touch that really made a difference. We did have one disappointing meal in the main restaurant where starters and mains arrived at the same time. When we asked for the mains to be served later, they unfortunately came back cold and clearly hadn’t been freshly prepared. That said, the issue was handled professionally, the items were removed from our bill, and the staff were sincerely apologetic – so it didn’t tarnish our overall impression of the hotel. All in all, Crowne Plaza Sofia offered excellent service, comfort, and hospitality. We wouldn’t hesitate to return and recommend it wholeheartedly to anyone visiting the city

Our recent stay at Crowne Plaza Sofia was brilliant, thrilled to have stayed at this very impressive state-of-the-art, upscale hotel. Arriving into a stunning, airy, and free-flowing reception. The staff were so welcoming, friendly and spoke excellent English. Checked in by the shift leader he was extremely efficient, informative and professional. Allocated a King premium Lake view room, which was stylish, spacious, clean, well designed, and great to have an openable window. Received a box of Lindt chocolates and some Bulgarian natural honey as a welcome gift this was a charming gesture. Enjoyed a blissful nights sleep such a comfy bed with premium linen. A long work desk with chair, perfect lighting, mirrors and power outlets, also a very comfortable and relaxing chaise lounge. Opulent bathroom with separate bathtub and walk-in rainfall shower, cool and modern tilling, fabulous huge bathroom heated mirror with LED light, super soft towels and premium Apotheke Canvas toiletries. Plentiful room amenities, espresso machine and kettle, good minibar, complimentary mineral and sparkling water, plush bathrobes and slippers and an iron with ironing board. Exceptional spa facilities, lovely large indoor swimming pool, sauna, steam room, quality hot tub, but shame it was broken during our stay. Plenty of pool side loungers making a perfect spot to unwind in. The changing rooms were immaculately clean, well organised and contained more Apotheke toiletries. A disappointment was the club lounge, in terms of location it is isolated, and uninviting. Did not like visiting the club room, especially as I had to gate crash a wedding to gain access!! A windowless room although aesthetically pleasing certainly not a relaxing idyllic retreat, a bit claustrophobic. Our experience of the club lounge was unsatisfactory, as a discerning traveller I feel the location is wrong and felt a total a detachment from the hotels excellent atmosphere. Hoping this can be improved for a more enjoyable experience, I noticed the hotel has many flexible work spaces which would superbly host a club lounge, currently positioned along a corridor passing by meeting / conference / and ball rooms. I thought the offerings in the lounge were inadequate compared with other Crowne Plazas, throughout the day soft drinks, tea and coffee, and well presented fruit was available, but a some crisps and homemade biscuits would have of been nice. Poor drinks and canapés in the evening but nice light breakfast in the morning, pretty average facility not worth the extra. Excellent breakfast served in A PRIORI restaurant it offered a wide selection of food, really nice, fresh and tasty. Sleek stylish water dispenser with sparkling and still options, tasty coffee, divine croissants and the omelettes are amazing. Staff are fabulous could not be more helpful and friendly. You definitely must try their breakfast. This hotel has the Wow factor, the interior design is visually appealing and guest spaces